Extremely Disappointed with Coricraft’s Quality and Service

I’ve been a loyal customer of Coricraft, but my recent experiences have left me deeply disappointed. I ordered a Santorini slipcover couch (four-seater) and an oblong ottoman, and both arrived with issues that should have been easily avoided with proper quality control.

The ottoman came with a missing leg, rendering it completely unusable. This wasn’t the first issue I’ve encountered with Coricraft products either—previous orders were also plagued by missing parts or substandard workmanship. It’s clear that the inspection department is failing at its job, as these issues should have been caught before delivery.

Furthermore, I’ve had to deal with an ongoing issue with a bed that was delivered. I had to replace it not once, but twice due to defective parts and poor craftsmanship. Each time, the replacements were also problematic, and every replacement caused significant delays in getting the proper product. These delays added unnecessary frustration, leaving me without a proper bed for extended periods.

To make matters worse, the resolution process has been equally disappointing. After reporting the issues, the response time and follow-up have been far from satisfactory. I’ve had to repeatedly reach out to get updates, which is not what I expect from a company of Coricraft’s reputation.

As a long-standing customer, I strongly believe that I deserve better service and quality for the premium prices I’ve paid. I’ve requested a store voucher of at least R5,000 as compensation for the repeated inconvenience, but so far, there has been no proactive resolution or acknowledgment of the magnitude of these issues.

I hope Coricraft takes this feedback seriously. If improvements aren’t made to product quality control, response times, and customer service, I’ll have no choice but to look elsewhere for my furniture needs—and I wouldn’t recommend Coricraft to anyone else either.