Extremely Disappointed in Quality and After-Sales Service

Extremely Disappointed in Quality and After-Sales Service

I purchased a carpet from Coricraft in January last year for around R4500 at their Somerset West store. Less than a year and a half later, it’s already falling apart — full of strings and pulling out in multiple areas. It looks worn and damaged, despite being well cared for.

When I contacted Coricraft about it, I was told they won’t replace it because it's been over a year. But seriously — a R4500 carpet should not be falling apart this quickly. You’d expect at least two years of good use, especially from a brand like Coricraft that positions itself as a premium furniture store.

This experience has really left me questioning the quality of their products and the value for money. Very disappointed and won’t be recommending them or ever shop there based on this.