Extremely bad service from Coricraft

I bought and returned two pieces of furniture to Coricraft Centurion. I submitted a refund form on the 5th of August 2022. I have been following up with the sales consultant ever since with phone calls and emails, regarding the refund, but there has been no progress. I have also phoned and emailed the manager at the branch, she has not bothered to return my calls or respond to my emails.

It has now been almost 8 weeks, and I have no indication of when (and if) I might expect my refund, as no one is following up or getting back to me.

This has been a very bad experience, and as a professional in the design field, I would not risk making another purchase from Coricraft in the future.