1 reviews | Active since Dec 2011
exploitative unreasonable penalties
Coricraft appears to have a blanket policy, which they apply without exception and without warning (unless you go on to their website in search of small print), to charge a 10% handling fee on the value of any furniture that is returned, despite the circumstances. We had to send our couch back because they could not get it through the door. It was still in the plastic, but instead of charging a reasonable delivery/transport fee, they insist on penalising us with a penalty fee equal to 10% of the value of the value of the couch, despite that we wanted to replace our order with something else of the same value. Many of their couches are not modular, and I have no doubt that this happens often to unsuspecting customers, who are then forced to pay 10% of the value of their purchase. Credit to the salesperson who helped us, who negotiated for a week on our behalf to have the penalty waived, but Coricraft has refused.
We appreciate you taking the time to share your experience with us.
We are so sorry that your couch did not fit into your home. We ask that you measure all doors and walkways before placing your order to prevent this from happening. We also give our customers 10 days in which to make any changes to their order.
We understand that you were unhappy with the handling fee associated with returning your purchase, and we apologize for any inconvenience this may have caused. Made-for-you products can not be returned at all due to their custom nature but as the product was a popular choice we agreed to the return.
The handling fees are outlined in our terms and conditions, which are agreed upon during the purchase process. We strive to be transparent about all fees and charges associated with our services, and we regret any confusion that may have arisen.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that your couch did not fit into your home. We ask that you measure all doors and walkways before placing your order to prevent this from happening. We also give our customers 10 days in which to make any changes to their order.
We understand that you were unhappy with the handling fee associated with returning your purchase, and we apologize for any inconvenience this may have caused. Made-for-you products can not be returned at all due to their custom nature but as the product was a popular choice we agreed to the return.
The handling fees are outlined in our terms and conditions, which are agreed upon during the purchase process. We strive to be transparent about all fees and charges associated with our services, and we regret any confusion that may have arisen.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team