Excellent feedback

  Dear Nomaxabiso,  We are so sorry that your carpet didn’t wear very well. We want you to love decorating your home and we have reported this to our supplier to prevent this happening with our future carpets.   I am glad to see that you loving your replacement. We really appreciate you also posting your positive review and to learn that we successfully managed to turn an initially negative experience into a positive one.   It was our pleasure to resolve your issue with your carpet and hope that you are loving your new product.  We hope to see you in stores again soon and look forward to you viewing all our new carpets that are making their way into stores this season.  In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.   Yours in design,
RuthCustomer care support team