Easy sale - terrible after sales service and still no delivery!!!!

<p>Whilst living abroad, knowing I would return to South Africa, I made a purchase of new covers and inners for our Coricraft couches, in what I thought would be a timeous timeframe, so as to receive them when we moved I to our home in December 2016.</p> <p>In fact the entire transaction has been nothing but laborious and tiresome. To even secure the sale took several emails and international calls deasing with various different sales people at the Design Quarter branch.</p> <p>The very first communication I had with the initial sales lady telephonically just before 23 November 2016, which is when I placed the order and specifically asked when it would be delivered and she rep**** just after xmas maybe towards the middle of January. The only not to receive a quotation or any payment details I had to contact another sales lady the next day to follow up and give me the actual quote and payment details.</p> <p>I tried to call and find out if the covers were ready between around Christmas, no joy. I followed up again on the 5th of January and the original sales lady had no recollection of the order, so I forwarded her the email string and order number. No joy!</p> <p>Only to receive this response: 'I had a look see and the order will only be completed towards the end of JAN first of Feb as you placed your order at a time when Capetown was slowing down for xmas but the order controller will look after your order Thanks'</p> <p>So now she was no longer interested in following up for me & it was over to the order controller, who was? How do I contact that person?</p> <p>This was the first time I complained and simply said: 'Thats really disappointing. Initially I was told that it would be between Christmas and New Year, then the middle of January and now the end of January beginning of February.</p> <p>I guess there is nothing I can do about it, but that is not really pleasing at all.'</p> <p>At which point she now argued with me by replying: 'If I look at the last email it says there towards the middle of Jan ( date November 23) February will be the worse case , There is no one at the warehouse in Capetown to confirm since they are not up and running as yet but lets hold thumbs'</p> <p>Not what I was told initially!!</p> <p>I then had to follow ups again on the 16th of January after no after sales service!!</p> <p>Abd this was the response only on the 23rd of January 2017: 'Good News . Your order is ready for collection . do you want to collect next week here at DQ as we are on stocktake mode this week or you can collect at the warehouse in Roodepoort number 1 Friedlander street stormill just give them 48 hr collection notice the tell is ********** closed sat after 12'</p> <p>Why did I order from Design Quarter to have to go collect from Roodepoort???</p> <p>I rep****: '</p> <p>That is good news, finally.</p> <p>We have decided collection next week at DQ is preferable, would Monday be fine?</p> <p>Also would I complete the other 50% payment when we collect?'</p> <p>I only received this response on 27th January 2017: '</p> <p>Hi.<br />Because of the stocktake they will only be here next Friday as all the trucks have been allocated to deliveries I will email you as soon as your order has arrived in DQ Thank you.'</p> <p>I called today, Friday the 3rd of February 2017 to be told that sales lady is on leave. And the truck only comes at 3pm, so they can only check if my order arrived then. At 3:35pm I had to call back as no one called me, to eventually be told the order was not delivered and I can only collect next Friday!!!!</p> <p>This is shocking service. I am not happy at all. I want my covers and inners. They have been waiting in Roodepoort for 3 weeks. What is Coricraft going to do about this??? The person I dealt with was Patricia Limerick.</p>