Eager to take my money, not eager to deliver

On the 5th of Jan 2016, I placed an order online on Coricraft's website. My account was debited on the 8th.<br> A week later I followed up to try and find out where my order was to be told, it was never received.<br> My order could not be traced on my name, surname, cellphone number of the reference number I received when I placed my order online but the money was debited from my account.<br> I have been trying to sort this out by sending emails with proof of payment, screenshots of the order, forwarding emails I received with the reference number etc.<br> According to Christine, the matter was refered to IT but she never calls me back with an update. EVER!<br> I have placed numerous calls to Coricraft to be told the same thing!<br> PLEASE can someone give me feedback on my order.