Don’t ever buy from Coricraft!

The most shocking service I have ever had. An email sent 10 days ago to their complaints line and the CEO - not response from either. Great top down leadership! Good day Mr Utian On 20 February 2020 my husband and I purchased the following from your Cresta store: 1x Raju 2.35m dining table 8x Samuel dining chairs light leg 2 x Koda slipcover 3 seater couches After 2 weeks we were told that the items were ready for delivery. We were in the process of finishing renovations and asked for delivery to be delayed. The warehouse manager informed my husband that there was no longer a table in Johannesburg though but they would be getting a table from Cape Town.

During the week before Lockdown we tried to call the warehouse but no one answered our numerous calls.

Once you reopened after lockdown we arranged for delivery of the dining chairs and the couches as the story with the dining table was that it had been delivered to Johannesburg but was damaged. When the delivery was made we saw that the couches had been covered in the incorrect fabric. We sent the entire order back. When I went into the Cresta branch the next day we found that the salesperson Neli has recorded the incorrect code for the material - M****ille Marine instead of the one we had chosen (another Marine, I cannot recall the exact name). We were then informed that the order would be another 12 weeks minimum as everything was on back order after lockdown. There was also still an issue with the table but Claudette the warehouse manager promised to get back to me as I was told to choose another table by Neli - the only one that would match my house was the Jefferson 2.4m priced at R18 999. When I informed Claudette that I would not pay anything as YOUR people had messed up my order she said she would check the warehouse again and get back to me. I’m still waiting to hear from her! . My husband eventually got hold of her and they promised delivery last weekend (4 July).

They did indeed deliver on 4 July - the damaged table that had simply been fixed with wood filler and the incorrect dining chairs. I have photos should you require them. The chair order stipulated light legs - those delivered were dark legs. We kept the order until we receive the correct items. I went back to the Cresta branch to explain what had happened and Neli checked the order again with me and could not explain this horrible service.

Today was the final straw! I have just received a WhatsApp from Neli “ Good day it's neli from cresta coricraft. I have loaded the complain we are manufacturing new chairs for you“ and then “ Caryl may I also ask you to reselect the material for the couch since the material was a luxury material (import) because of Covid 19 we no longer receiving the material we waiting”. After waiting 5 of the 12 weeks since the error was discovered we are now told there is no material for our couches!

In this entire 16 weeks I have not heard from one manager or any person in authority at Coricraft. How Sir, does your business function if this is the level of service you deliver? Please will you personally call me or my husband and provide us with a solution. A solution that does not cost us one more cent and provides us with the furniture we want!!