TC
Theunis C
1 reviews | Active since Jul 2011
08 May 2024, 16:35
Don't buy online from Coricraft, no wait, don't buy from Coricraft at all.
We purchased 2 couches online and the color differs from the color shown on their website. Now I get told that I should have confirmed/looked at the color at a shop before I order online. What is the use of shopping online if I must still visit your stores. Nice Coricraft I will tell everyone of my experience. You do not deserve to be in business when you do false advertising. You cant own your mistakes and consumers note that Coricraft don't guarantee leather or their product if it was commissioned (You cant buy from their floor so I guess all large furniture is commissioned?) Just look at Coricrafts reviews on Hellopeter, its shocking and you should be ashamed. You get one star because I cant leave it on 0! Please do not support this arrogant company.
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Replies (4)
Coricraft Group's replyOfficial
22 May 2024, 16:15Dear Theunis,
We appreciate you taking the time to share your experience with us.
When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply22 May 2024, 16:15
Official
Dear Theunis,
We appreciate you taking the time to share your experience with us.
When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
TC
Theunis C's updateReviewer Update
22 May 2024, 17:26Your email address and number is blocked out. I cant believe you blame the "device" I do my online shopping on instead of just taking responsibility for your website. Why do you offer online shopping then?? I can't believe you don't even reply or mention my emails to Venantia. Nice, I now know what to do. Consumers don't use Coricraft, rather use Sevens, Weylandts or any other reputable company.
TC
Theunis C's update22 May 2024, 17:26
Reviewer Update
Your email address and number is blocked out. I cant believe you blame the "device" I do my online shopping on instead of just taking responsibility for your website. Why do you offer online shopping then?? I can't believe you don't even reply or mention my emails to Venantia. Nice, I now know what to do. Consumers don't use Coricraft, rather use Sevens, Weylandts or any other reputable company.
Coricraft Group's replyOfficial
10 Jun 2024, 11:41Dear Theunis,
We did investigate and went through the trail of email between you and Venantia before we rep****. Unfortunately, we can not be able to accept a return or exchange. The terms and conditions on our website also state "When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item."
Yours in design,
Ruth
Customer care support team
We did investigate and went through the trail of email between you and Venantia before we rep****. Unfortunately, we can not be able to accept a return or exchange. The terms and conditions on our website also state "When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item."
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply10 Jun 2024, 11:41
Official
Dear Theunis,
We did investigate and went through the trail of email between you and Venantia before we rep****. Unfortunately, we can not be able to accept a return or exchange. The terms and conditions on our website also state "When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item."
Yours in design,
Ruth
Customer care support team
We did investigate and went through the trail of email between you and Venantia before we rep****. Unfortunately, we can not be able to accept a return or exchange. The terms and conditions on our website also state "When online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Coricraft cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. For this reason, it is strongly recommended that you visit one of our showrooms to see the actual colour of the item."
Yours in design,
Ruth
Customer care support team
TC
Theunis C's updateReviewer Update
10 Jun 2024, 12:30I don't know why you offer online shopping if I have to visit your stores to finalize. Again, consumers shop elsewhere instead of dealing with a company thinking it's the 1940's and can't take ownership for their online shopping portal. I have used various devices and your color shows the same on all devices.
TC
Theunis C's update10 Jun 2024, 12:30
Reviewer Update
I don't know why you offer online shopping if I have to visit your stores to finalize. Again, consumers shop elsewhere instead of dealing with a company thinking it's the 1940's and can't take ownership for their online shopping portal. I have used various devices and your color shows the same on all devices.