Don't bother trying to get any decent customer service

I sent them a Whatsapp to ask about a couch repair and they told me to email info@coricraft. I did this on 11 Aug, and still have not got one email response back from them (now 6 Sept). I then Whatsapp'd them the ticket number as a follow up seeing nobody would respond to my mails. I got someone who helped me, apologising that their ticketing system was not working correctly and that they are aware of it; she had spoken to her manager and they would have a quote sent to me by the end of the day. It is now a week later and I have still received no quote. I messaged them again (over Whatsapp) and was given a 'hello' message 3 times, after the third time I asked if they were actually going to help me, as all I was getting was hello; to which they rep**** "How can i assist you with". When I explained to this last message that I have already explained everything previously and am still waiting for a quote, I got no response at all. There is no communication, no customer support, and what seems to be no order and organisation whatsoever.