Does aftersales service still exist?

<p>I purchased a dining set in September last year, upon delivery I informed the guy that was setting up that the bench had a wobble on it. His response was its probably due to me having smaller tiles which kind of made sense at the time. In January this year i retiled the house and still the bench has the same issue, I called in and someone came out to assess and he confirmed the fault and i was informed that the bench will be collected, fixed and sent back, I have passed the point of being patient and personally would prefer for the entire set to be taken back, I'd rather shop elsewhere.</p>