Do not shop online

Do not shop online using Coricraft. We placed an order and a glitch resulted in it going through twice. We have been trying to cancel the order for days, however firstly we couldn't cancel until the order was processed. I kept being told someone would get back to me but I would always have to follow up. Eventually I was asked to send bank confirmation letter and copy of ID. The payment was made with a credit card. I don't understand why they cannot reverse it. Anyway I provided bank confirmation letter to the associated transactional account but they are now saying they only refund to the account the payment was made from. Which is not a transactional account so I cannot get a bank confirmation letter for this account. Who knows what will happen next but I have spent days with no progress.