AB
Angus B
1 reviews | Active since Apr 2023
26 May 2025, 10:04
DO NOT BUY FROM CORICRAFT!
🚫🚫🚫 DO NOT BUY FROM CORICRAFT 🚫🚫🚫
I paid R37,000 for a Santorini Corner Couch and received nothing but disgusting service.
Today was supposed to be the delivery. I was told I need to remove the trellidoor for them to deliver. There is a big Difference between a gate and a door. When the Delivery team got here they told me I needed to remove the trelligate.
Because I hadn’t removed the gate ahead of time (since no one told me it needed to be), and they apparently couldn’t wait a few minutes for me to remove it on the spot, they left without delivering the couch I paid for in full.
Coricraft – your customer service is disgusting!
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Coricraft Group's replyOfficial
26 May 2025, 12:02Dear Angus,
We appreciate you taking the time to share your experience with us.
When you shared the photos of your entrance, our team advised on 6 May that the trellidoor would need to be removed to get the couch in safely. This was also mentioned again before the delivery was scheduled.
We’ve arranged a new delivery for Saturday, 31 May, and kindly ask that the trellidoor is removed ahead of time to avoid any delays.
We really appreciate your understanding and look forward to getting your beautiful couch into your home.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
When you shared the photos of your entrance, our team advised on 6 May that the trellidoor would need to be removed to get the couch in safely. This was also mentioned again before the delivery was scheduled.
We’ve arranged a new delivery for Saturday, 31 May, and kindly ask that the trellidoor is removed ahead of time to avoid any delays.
We really appreciate your understanding and look forward to getting your beautiful couch into your home.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply26 May 2025, 12:02
Official
Dear Angus,
We appreciate you taking the time to share your experience with us.
When you shared the photos of your entrance, our team advised on 6 May that the trellidoor would need to be removed to get the couch in safely. This was also mentioned again before the delivery was scheduled.
We’ve arranged a new delivery for Saturday, 31 May, and kindly ask that the trellidoor is removed ahead of time to avoid any delays.
We really appreciate your understanding and look forward to getting your beautiful couch into your home.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
When you shared the photos of your entrance, our team advised on 6 May that the trellidoor would need to be removed to get the couch in safely. This was also mentioned again before the delivery was scheduled.
We’ve arranged a new delivery for Saturday, 31 May, and kindly ask that the trellidoor is removed ahead of time to avoid any delays.
We really appreciate your understanding and look forward to getting your beautiful couch into your home.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team