Dissatisfied with product

I purchased a 2seater couch from your The Glen branch on the 22/10/24. The couch was delivered on the 07/12/24. I was promised that the couch will be delivered within 6weeks. To add to my frustration the cori-guard has not been app****. I was told that the the cori-guard can only be app**** once the couch has been delivered at home. Finally the couch was delivered on the 7th, the delivery guys instructed me not to unwrap the couch which I reluctantly agreed to. However I had to wait another week for the cori-guard to be app****. The couch was unwrapped and After treatment, the couch appears old and has developed bumps and lines, which has severely impacted its aesthetic. It looks nothing like the product I viewed and purchased in store. I visited the store after the 25th complaining to the store manager and she reassured me she will sort it out the first week in January as the guys were on leave. She ask me to send her an email and the pictures and I agreed. The store manager never bothered to respond to my email which I send on the 28 Dec already. No phone calls. I decided to visit the store once again the beginning of Jan. To my surprise she never opened her emails she just brushed me off and said she was on leave therefore she never read my emails. She logged a call which never resolved anything. I had to wait for whoever to call me back and never did. I had to call her again for feedback on the 16th of Jan and her reply was the feedback she received. There is nothing wrong with the couch and she’s going on leave once again. Anyone can see that there is imperfections on the couch. How can you say there is no damage where not a single person took time out to come and assess the couch.

I am extremely dissatisfied with the product and service received. I request a full refund and immediate resolution. Please collect the couch, the experience has just been very stressful.