DISSATISFIED

CORICRAFT ORDER FW25475 BREAKDOWN SUMMARY: - ORDER PLACED IN STORE (KRAMERVILLE SANDTON) ON12/05 – 50% DEPOSIT PAID - PAID BALANCE 01/06 - 04/06 – MESSAGE RECEIVED TO ADVISE BALANCE IS OUTSTANDING - 04/06 – EMAIL SENT WITH MY POP AGAIN AND REQUESTING DELIVERY DATE - 09/06 – COUCH DELIVERED ( 4 WEEKS FROM ORDER) - 11/06 – EMAIL SENT WITH PHOTOS AND DETAILS OF DEFECTS - 13/06 – RESENT EMAIL - 14/06 – EMAIL RECEIVED TO ADVISE COUCH WILL BE ASSESSED - STHEMBISO NDIMA - CONFIRMATION OF DATE AND TIME OF ASSESSMENT – 19/06 @ 16H30 - 19/06 – RECEIVED A CALL FROM STHEMBISO AT 15H00 TO STATE HE IS OUTSIDE MY GATE ,I WAS STILL AT WORK HENCE THE REASON FOR SCHEDULING A SET TIME FOR THE APPOINTMENT - 20/06 – EMAIL SENT TO FIONA WITH ALL PREVIOUS INFO REQUESTING FEEDBACK - 22/06 – RESENT EMAIL - ADVISED THAT THE COUCH WILL BE REPLACED – ANOTHER 4 WEEK WAIT - 13/07 – EMAIL SENT TO CEO@CORICRAFT REQUESTING UPDATE RE: DELIVERY DATE - RESPONSE ADVISING I WILL BE OFFERED A R750 IN STORE CREDIT – COUCH TO BE DELIVERED ON FRIDAY 20/07 BETWEEN 16H30 & 17H00 - 19/07 – MESSAGE RECEIVED TO EXPECT DELIVERY BETWEEN 11:15 AND 13:15 - SENT EMAIL AND REC FEEDBACK FROM CLAUDETTE STATING SHE HAS CONFIRMED WITH THE LOGISTICS DEPT, THE CORRECT DEL. TIME - 20/07 – RECEIVED A CALL AT 11:50 FROM THE DRIVER TO STATE HE IS OUTSIDE MY GATE - 20/07 – DM TWEET SENT ADVISING OF MULTIPLE DEFECTS OF THE 2ND COUCH - 23/07 – MAIL SENT TO CEO WITH LIST OF DEFECTS AND PHOTOS - 24/07 – MAIL REC FROM MARK – HE WILL BE IN TOUCH - 24/07 – 15;30 – MAIL REC FROM CLAUDETTE TO ADVISE SHE WILL BE CONSULTING WITH THE QUALITY MANAGER AND WILL GET BACK TO ME - 27/07 – OFFERED A R 1000 IN STORE CREDIT - 30/07 – AS I DID NOT WANT TO SPEND ANY MORE MONEY IN STORE I REQUESTING A REFUND DEPOSIT INTO MY ACCOUNT - 06/08 – EMAIL RECEIVED REQUESTING A COPY OF MY ID – THIS WAS SENT STRAIGHT AWAY - 13/08 – EMAIL SENT REQUESTING POP OF THE REFUND - 15/08 – RESENT EMAIL - 15/08 – RECEIVED MAIL FROM OLGA – SHE WILL RING THE FINANCE DEPT AND GET BACK TO ME ASAP - 22/08 – EMAIL SENT AGAIN REQUESTING UPDATE AS NO REFUND WAS IN MY ACCOUNT - 23/08 – REPORT FILLED WITH CONSUMER GOODS & SERVICES OMBUD - 30/08 – MAIL SENT TO OLGA – UPDATE ON REFUND - RESPONSE RECEIVED – STATING REFUND WILL ONLY BE PROCESSED ONCE THE 3RD COUCH IS DELIVERED - 30/08 – RECEIVED CALL OFFERING DELIVERY ON SAT 01/09 BETWEEN 09:00 & 13:00