1 reviews | Active since Aug 2024
DISSAPOINETED AND FRUSTRATED
Its been full 5 business weeks since I made a BIG PURHASE of over a 100k at Cori craft MALL OF AFRICA BRANCH. I cannot complain about the staff as they are nice. As a returning customer I went back because I loved their style and quality which I still do!!! My issue is had I known that I was gonna wait over 5 full weeks for such a big order I would have opted for other stores like CIELO AND OTHER COMPETITORS who would have prioritized my order. I have beeeeen calling and calling coricraft and they have no idea when I will get my furniture even worse they dont know when the furniture will leave the warehouse in CAPETOWN TO GO TO THE WAREHOUSE IN JOHANNESBURG!!! NO DATE TILL TODAY. I had hoped i would go back in about three months to get more things for my house but never again because I am not going to stay in an empty house for two months with children having no where to sit after spending hundreds of thousands!!!! They still cannot give me a date I told them they should deliver my furniture by next week FRIDAY which will be SEPTEMBER FOR THE FURNITURE I ORDERED AND PAID FULL AMOUNT IN JULY! What a service!!!! I'm helpless to say I am DISSAPOINTED IS AN UNDERSTATEMENT!!!!
We appreciate you taking the time to share your experience with us.
We completely understand your concerns, and this is not the experience we strive to provide our valued customers.
Our team has been in contact with you, and we’re pleased to inform you that your order has now been booked for delivery on the 5th of September. We’re committed to ensuring that your furniture arrives as scheduled, and we will be following up closely to make sure everything goes smoothly.
We truly value your loyalty to Coricraft, and we deeply regret that this situation has led to disappointment.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We completely understand your concerns, and this is not the experience we strive to provide our valued customers.
Our team has been in contact with you, and we’re pleased to inform you that your order has now been booked for delivery on the 5th of September. We’re committed to ensuring that your furniture arrives as scheduled, and we will be following up closely to make sure everything goes smoothly.
We truly value your loyalty to Coricraft, and we deeply regret that this situation has led to disappointment.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
