NH
NERUSHA H
1 reviews | Active since Dec 2022
08 Dec 2022, 11:33
DISMAL SERVICE CORICRAFT MALL OF AFRCIA! LOST COUCH!
I am shocked at the dismal service rendered by coricraft - i had purchased a couch on the 26/11/2022 from coricraft mall of africa (salesman Njabulo) - delivery was promised the next week - on the 3/12/2022, i receive a sms stating that delivery will be made on 5/12/2022 - but there was no delivery made. No one had the decency to contact us to let us know that there was a problem. On the 7/12/2022 - i had to make 2 calls to customer service and at the end it was concluded that they had LOST the couch at the warehouse! This service delivery is very poor and i will never suggest coricraft to anyone. I really think they can do better!
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
09 Dec 2022, 17:04Dear Nerusha H,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not keeping you updated on the problem with your order. We understand how frustrating this must have been. This has been addressed with our customer care team.
Investigation revealed that there was an admin error marking the product and the colour you ordered was not what was in the packaging. The store manager has arranged for the refund to be processed as requested. We'll make sure that everything with your other order proceeds as smoothly as is humanly possible.
We are eager to deliver your couch since we know you will adore it.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not keeping you updated on the problem with your order. We understand how frustrating this must have been. This has been addressed with our customer care team.
Investigation revealed that there was an admin error marking the product and the colour you ordered was not what was in the packaging. The store manager has arranged for the refund to be processed as requested. We'll make sure that everything with your other order proceeds as smoothly as is humanly possible.
We are eager to deliver your couch since we know you will adore it.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply09 Dec 2022, 17:04
Official
Dear Nerusha H,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not keeping you updated on the problem with your order. We understand how frustrating this must have been. This has been addressed with our customer care team.
Investigation revealed that there was an admin error marking the product and the colour you ordered was not what was in the packaging. The store manager has arranged for the refund to be processed as requested. We'll make sure that everything with your other order proceeds as smoothly as is humanly possible.
We are eager to deliver your couch since we know you will adore it.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not keeping you updated on the problem with your order. We understand how frustrating this must have been. This has been addressed with our customer care team.
Investigation revealed that there was an admin error marking the product and the colour you ordered was not what was in the packaging. The store manager has arranged for the refund to be processed as requested. We'll make sure that everything with your other order proceeds as smoothly as is humanly possible.
We are eager to deliver your couch since we know you will adore it.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team