Dishonest and incompetence

I bought a couch at the Coricraft Design Quater in November 2015 it cost around R18 500. Upon delivery I was met with the laziest delivery guys. First I was asked for a bribe to deliver my couch then hardly any effort was made to get my couch into my place. I called the store to ask for assistance and was told they will return my call they didn't. I called back and was told I can take my money back. I went into the store to explain I wanted the couch and needed them to send different people. First person I spoke to just told me it's going to cost me or I must take a refund, no apology or attempt to help me. Finally I got someone in the store who attempted to help me. It didn't work out and I asked for my money to be returned. I filled in the Form in store. Instead I got them coming to my house to deliver the couch I then again contacted them to say I want my money returned. After no reply I emailed. Then I was told the Form wasn't filled in correctly. I resubmitted the Form and asked how long it would take to receive payment. To date I have received no payment or reply. I'm dissapointed in the customer service. The staff was not helpfull and they keeping money that's not theres