Disgusting service from Kramerville

<p>I bought and fully paid for a bed unit from Coricraft in late November. I was promised delivery within 10 days by Meshack, the sales consultant. That didnt happen. I called numerous times to inquire and was given multiple excuses - the product was still not delivered. More than two weeks later, the Coricraft warehouse delivered a unit to me.... which was the incorrect one (Wrong size, wrong headboard, etc.)</p> <p>I complained, again, and was referred to the manager, Paul Kern. Paul suggested delivering a unit from the shop floor in the meantime whilst my unit was being manufactured... and GAURANTEED delivery by the second week of Jan (Still has not been delivered). I sent Paul a whatsapp message to inquire - he refered me to someone else and proceeded to block my number on WhatsApp to avoid being reached on his mobile. I then dealt with a new lady, Nombu, who has tried to be helpful... unfortunately that did not (hasnt) worked out either. I was promised a call from the regional Manager, Storm Walsh, which is still to materialise. Through speaking to Nombu I have learnt that Coricraft is willing to compensate me R500 for my "inconvenience" - which further proves how much Coricraft values its customers and the service given to them (us)</p> <p> </p> <p>Needless to say that it is now the 25/01/2017 (8 weeks since I paid for MY unit!!) and I still do not have it. I have been "promised", again, that I might receive the unit four weeks time. </p> <p>I no longer want it. I will be lodging a formal complaint with the consumer Ombud. </p> <p> </p> <p>Best, </p> <p>Lebo ****yane </p>