DISGUSTING SERVICE AND QUALITY

I purchased 2 coricraft couches from Table Bay Coricraft on 24 August 2024. Both couches arrived with factory defects, the left armrests made a terrible noise in both couches. The cushions on the one couch were starting to sag inwards after just a week.

This was reported to Coricraft immediately and a full refund was requested, including the hoisting fees which we had to incur, to receive the defective couches. Coricraft agreed telephonically to the full refund including hoisting fees once the couches had been collected.

To date I have still not received the full refund despite the couches being collected from us. The purchase price was R22966.40 and the hoisting fee was R1500, i.e. a total amount of R24466.40. I received a credit last month of R16896.80. Coricraft still owes me an amount of R7569.60. Despite numerous phone calls I have still not received the refund, more than 5 months later!!!!!

Table Bay Coricraft Manager accepts no responsibilty and says the problem is with their finance department. The finance department gives no feedback. The communication, professionalism and quality of their products has been DISGUSTING!