disgusting service

<p>Terrible terrible service!</p> <p>We have a couch which we bought within this year still which needs repairs to some of the coils. Reported it to Coricraft Design Quarter In Fourways more than a month ago. The repairs department took forever to schedule a inspection. Once the inspection was done we had to wait for another phone call to schedule the couch to be collected. Never received a call and no follow-up, a month later this week we phoned again yesterday, nobody knows what going on and we get directed between different people.</p> <p>We confirm that pick-up is going to be on saturday this weekend. Today again we get a miss call, no message nothing and we need to phone back. Now another lady wants to confirm that we can be at home on a tuesday next week for delivery. Again need to confirm pick up for saturday!!!! </p> <p>This was the same situation previously with a chair we bought from you as well, the item was damaged when delivered and it was an extremely long turn-around time to get any communication, no feedback and we always need to follow up with your people.</p> <p>We've spent a lot of money at you so called company and purchased 5 couches in total with a value of aproximately R 30 000 over the last few years and expect better service.</p> <p>I suggest your entire company goes for customer service training or close your door!!!! </p>