Disgusting customer service from Coricraft

On the 29th of November I placed an online order for 2 cushions from Coricraft. On the 7th of December someone phoned me saying they don’t know where the stock is, they’ll get back to me. On the 9th of December I emailed to ask for an update. I was ignored. I then emailed 2 more times, and sent multiple messages on their WhatsApp number, only to be ignored again, even though at this point I was explicitly asking for a refund (to this WhatsApp someone finally, but rudely, said I must log a complaint on the email - which I had obviously already done). I then called them on the 15th, where someone told me oh sorry the cushions have been discontinued. I was then told to email my banking details to the same email that has been ignoring all my emails, and obviously that one was ignored too. So now I am just sitting and waiting to see if I will ever get my money back. Really awful, disappointing service.