DISGUSTING CUSTOMER SERVICE

Extremely bad service. We are novices at buying furniture so thought we would go somewhere reputable and expected care but we were wrong. The sales people were only focused on making the sale and ignored our concerns about delivery of the item we loved. They should have requested and done measurements however just said it would be no problem instead of getting all the info and selling is something we would be able to actually get. After THREE months of waiting for it to be made, they could not deliver it even though we had expressed concern about this. I have emailed and left messages for the regional manager who has never been able to call or reply to an email. No apology for the bad sales service. Customer services was no better. This as completely their fault but still made us pay for scotchguard (even though they would have sold the couch and delivered to another customer no problem) and made us pay for the delivery when we didnt get the couch. I also had to complain and complain to get them to reduce the penalty for cancellation but we still lost R3000 because of their sloppy sales service. Rather choose another supplier. They do not care about their customers at all. We will never spend another cent at Coricraft!