Disgusted in shocking service

I placed an order on Black Friday (29 November 2019) for a room divider. The following week Coricraft had informed me that the product is out of stock and has to be shipped from Cape Town to my location (Jhb) and it will take 5 to 10 working days which. On the 11th working day I had still not had my product, and no contact has been made since the order. I tried phoning but to no avail - lines were down in both CT and Jhb branches. I then phoned a Coricraft store to request some sort of contact on my order. Finally they got in contact saying again that the product had been put of stock and I have yet to wait ANOTHER 5 to 7 working days! Coricraft couldn't even pick up the phone to update me. What terrible customer service!

I have always loved this brand and have bought my entire lounge and dining sets from Coricraft - I don't know what had happened since but your service is shocking. I am disgusted in your lack of contact, and degradation of quality in your customer service.