GC
Ghalib C
1 reviews | Active since Jun 2024
16 Jun 2024, 08:10
Disgusted
I purchased a dinning table and 10 chairs including Scothguard in November 2023 for R46k. 3 minths later, I received a damaged table, 4 chairs of different leather and no scotch guard. I was told they will correct their mistake but had to wait another 6 to 8 weeks. When the chairs arrived, it was the wrong colour. I demanded a refund and no response or call back from anyone especially management.
So mow I have a cracked table mismatched chairs that are not scoth guarded and no care from management.
Legal action is my only avenue now.
It's a pity, I use to buy so much at Coricraft.
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Replies (1)
Coricraft Group's replyOfficial
02 Jul 2024, 09:53Dear Ghalib,
We appreciate you taking the time to share your experience with us.
We deeply apologize for the inconvenience and frustration you have experienced with your recent purchase.
Our Customer Care Experience Manager has reached out to you for a re-selection and we have already loaded a new order to correct the issues. Our team will keep you updated at all times to ensure that you are informed throughout the process.
We understand your disappointment and are committed to resolving this matter to your satisfaction. Thank you for your patience and continued support.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We deeply apologize for the inconvenience and frustration you have experienced with your recent purchase.
Our Customer Care Experience Manager has reached out to you for a re-selection and we have already loaded a new order to correct the issues. Our team will keep you updated at all times to ensure that you are informed throughout the process.
We understand your disappointment and are committed to resolving this matter to your satisfaction. Thank you for your patience and continued support.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply02 Jul 2024, 09:53
Official
Dear Ghalib,
We appreciate you taking the time to share your experience with us.
We deeply apologize for the inconvenience and frustration you have experienced with your recent purchase.
Our Customer Care Experience Manager has reached out to you for a re-selection and we have already loaded a new order to correct the issues. Our team will keep you updated at all times to ensure that you are informed throughout the process.
We understand your disappointment and are committed to resolving this matter to your satisfaction. Thank you for your patience and continued support.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We deeply apologize for the inconvenience and frustration you have experienced with your recent purchase.
Our Customer Care Experience Manager has reached out to you for a re-selection and we have already loaded a new order to correct the issues. Our team will keep you updated at all times to ensure that you are informed throughout the process.
We understand your disappointment and are committed to resolving this matter to your satisfaction. Thank you for your patience and continued support.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team