1 reviews | Active since Jan 2016
Disgusted!
I am in the process of redoing my home and recently completed my study (all with Coricraft finishes), I have moved onto my main bedroom and at the end of November ordered a King size, extra length bed and mattress though Coricraft, we asked for delivery on the 04/01/2016 as we were travelling. This wasn't a problem and after paying a decent amount for the bed we went on our way. <br> I received an email stating the bed is in production and all still on track for delivery on the 04/01/2016.<br> A week before delivery, I received an sms reminder confirming the bed will yet again be delivered on the 04/01/2016 and still thought what good service, the morning of the 04/01/2016 I received ANOTHER confirmation sms, stating the bed will be delivered between 10:30am and 12:30pm today. At 1pm, I called Coricraft to confirm the delivery and they said, mam your bed is out on delivery, they are just held up at another client.<br> At 3pm, we received a call stating the bed was never produced and will not be delivered at all, but once the factory is open in 2 weeks, it will be delivered another 4 weeks from there. I cannot believe how we were **** to! We requested a loan bed, which never came either.
We apologise for the problem with your order. We have refunded you and collected the stock as per your request.
Please let me know if you change your mind about your order.
Kind regards,
Olga de Pinho
quality Manager
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We apologise for the problem with your order. We have refunded you and collected the stock as per your request.
Please let me know if you change your mind about your order.
Kind regards,
Olga de Pinho
quality Manager
***
***
