bT
branden T

1 reviews | Active since Jan 2015

19 Sept 2015, 13:35

DISGUSTED

We are regular clients to Coricraft and now do nit wish to support the product at all. This is all due to the *********** staff running manufacturing and deliveries. The service at the Glen branch is immaculate however what happens after a sale is done is utterly disgusting. We ordered a slouch couch and experienced the following sequence of events:<br> 1. Material was discontinued and we where assured that choosing new material will not impact the delivery date.<br> 2. 5 days After choosing the new material we received a call from the warehouse requesting us to choose new material which will impact the delivery date.<br> 3. Accepting the week later delivery we requested our order to be placed 1st on schedule as we have a wedding to attend at 1pm. It is now 13:20 and my delivery has still not arrived.<br> <br> LILLIAN from the warehouse called us in the week and requested a time for delivery and we gave it to her, to our surprise, we received a sms on Friday at 16:50 saying delivery will be made at 14:30 and when we tried calling to change, NO ANSWER they leave at 17:00. I love the product but manufacturing and distribution need competent people to understand your clients needs.<br>

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Replies (1)
Coricraft Group
Coricraft Group's reply21 Sept 2015, 14:29
Official
Hello brand323,

We apologise for disrupting your Saturday plans . As per our earlier telephone conversation we have escalated your complaint to the call centre manager .

We are glad that you received delivery on Saturday albeit later than planned .

Kind regards,

Olga de Pinho
Quality Manager
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