Disgraceful appalling service

I purchased a couch in January and the item delivered was not as per purchase. Upon contacting coricraft I was informed that the correct item would now need to be manufactured and this would take a lead time of 4 to 6 weeks. I also further sent an email to Olivia Bemjamin the customer care manageress and received absolutely no response from her. 6 weeks later I now query when I can expect delivery and the response I get is: 'can we manufacture it for you? ' From the sales consultant Nadeem to the customer care consultant Zavian to the management how is it that thereb was absolutely no follow up and the couch with the correct specifications has not been sorted out 6 weeks later? Does Coricfrat really expect me to wait ANOTHER 6 WEEKS for them to rectify the matter???