AH
Antoinette H
1 reviews | Active since Nov 2012
12 Jan 2026, 09:36
Disappointment on disappointment
We got a great deal for Black Friday, or so we thought. Customer service phoned to advised there is not stock and we submitted our refund request with documentation on the 8th of December. After following up in store twice (one transaction in store and one online) I received a message this morning that the refund process has been initiated today and will take 7 - 14 working days. Shame on you. This should have been done in early December and payment should have been done already. Disappointment on disappointment.
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Coricraft Group's replyOfficial
13 Jan 2026, 13:12Dear Antoinette,
We appreciate you taking the time to share your experience with us.
We apologise for the delay and understand your frustration with how this refund was handled. This matter has been escalated, and we are reviewing the process to ensure this does not happen again.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologise for the delay and understand your frustration with how this refund was handled. This matter has been escalated, and we are reviewing the process to ensure this does not happen again.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply13 Jan 2026, 13:12
Official
Dear Antoinette,
We appreciate you taking the time to share your experience with us.
We apologise for the delay and understand your frustration with how this refund was handled. This matter has been escalated, and we are reviewing the process to ensure this does not happen again.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologise for the delay and understand your frustration with how this refund was handled. This matter has been escalated, and we are reviewing the process to ensure this does not happen again.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team