Disappointing Experience - Atrocious Service

Disappointing experience. Purchased the Fletcher bed on the 11th of November. I was told that it would be delivered to me by the 1st week of December. First week of December arrived, I contacted the store & was told that the system shows the bed will be ready by the 4th/5th of Dec. 5th of Dec arrived, I contacted the store again & was told that the system now says the bed would be ready by the 8th.

On the morning of the 9th of Dec, I contacted the store yet again, I was told that this would be escalated to the manager because of the clear delay & I would be contacted with feedback later that day. The day ended, no contact. It is now the 11th of Dec, two days later, no one has made contact with me. I contacted the store yet again. It seems the issue was never escalated to the manager in the first place, even after I spoke to a different consultant who promised to call me back with feedback. This has not been done.

This is beyond frustrating. I would not have made the purchase from Coricraft if I knew that I’d be subjected to this atrocious service.