Disappointed, dissatisfied and frustrated with the lack of customer service

I was assisted by a very lovely and patient lady called Immaculate (Design Quaters Branch) who gave me a quote and when I went back on the Friday to go purchase from her as her customer service was excellent she was unfortunately not in for the day. I was then attended by a lady called Elizabeth who had such an awful attitude that even my son who’s 20 said he would purchase from her as she is rude and unhelpful. I told Elizabeth to please ensure that Immaculate gets the recognition for the sale as she was an absolute delight- Elizabeth became even more abrupt with me. I walked out after paying for R39000.00 feeling so unhappy. The Monday morning I called headoffice to compliment Immaculates customer service and lay a complaint about Elizabeth - this is not the type of service I would expect from The Coricraft Group as I have purchased most of my furniture with this Group. I was told the lady who deals with the complaints isn’t at work yet and I should leave my contact details and she would call me back - that never happened. Still upset and feeling ****** of customer service let alone good customer service from Elizabeth and now headoffice staff to. The couch set was delivered by really helpful and friendly staff however when I was unwrapping the couches I noticed a difference between the 2 setter couch and the rest of the couches. The couches had also looked like they were not new and actually infact showroom merchandise (I worked in retail so this is evident to my eyes). Whilest the delivery guys where still bringing in the plasma cupboard I called headoffice to let them know that the couches are different colour in the set and that the rest of the set (not the 2 seater) looks like it isn’t new stock but looks like showroom merchandise that has been sat on/ scratches and stained. I was told that the lady Jennifer would call me back. The delivery guys were waiting for a while so I made a note on the delivery invoice and sent them to rather finish their delivery’s and rather not keep other customers waiting. I took photos of the couches and waited for a phone call from Jennifer from head office. She then called me back hours later saying she would have to source new stock. Then the following week I was called by the store staff and asked to take photos and whats app it through which I did. Almost a week later Jennifer from headoffice calls me and tells me they will be sending an assessor through to evaluate the couches. At this stage I am really so aggravated and dissatisfied and disappointed with this whole experience of purchasing an expensive piece of furniture. I live in an Estate and there is a strict process for receiving deliveries and removing furniture- documentation needs to be filled in well in advance and approved. I am frustrated and I will never ever purchase from this Group again - I could have purchased at any other Retailer but choose to be loyal to the brand I love but never again.