FK
Faaiza K
1 reviews | Active since Aug 2024
10 Aug 2024, 11:10
Disappointed customer
I purchased a wooden dining room table just over a year ago and the table is splitting in half. I emailed them pictures and a description of my concerns and they responded by saying that because the 1 year guarantee is over they cannot assist and they can't help me any further.
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Coricraft Group's replyOfficial
26 Aug 2024, 16:12Dear Faaiza,
We appreciate you taking the time to share your experience with us.
We apologize for the issue you've encountered with your dining room table and for the initial response you received. Please know that we have escalated this matter, and an exchange order has been placed. We are committed to resolving this for you and ensuring you are satisfied with your purchase. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the issue you've encountered with your dining room table and for the initial response you received. Please know that we have escalated this matter, and an exchange order has been placed. We are committed to resolving this for you and ensuring you are satisfied with your purchase. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply26 Aug 2024, 16:12
Official
Dear Faaiza,
We appreciate you taking the time to share your experience with us.
We apologize for the issue you've encountered with your dining room table and for the initial response you received. Please know that we have escalated this matter, and an exchange order has been placed. We are committed to resolving this for you and ensuring you are satisfied with your purchase. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the issue you've encountered with your dining room table and for the initial response you received. Please know that we have escalated this matter, and an exchange order has been placed. We are committed to resolving this for you and ensuring you are satisfied with your purchase. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team