Disappointed and sad

After saving up for months and getting a quote, I was finally able to buy my Dream white couch for my first apartment, walked in to coricraft, paid the full amount once off . On delivery the couch had scratch mark on one of the two back cushions. Delivery man had an app on his phone whereby I reported the delivery as a damaged goods delivery and he told me coricraft would be in contact with me during the week. NOTHING! 3 weeks later I still hadn't heard a single thing from coricraft. I hardly sit on my Couch because I'm very busy. Then I had my sister come visit,who sat on the couch with a black dress. On standing the couch had a large black mark. Called coricraft, informed them of both damages,an assessor came and told me the black mark wasn't coricrafts problem because I should \expect that for buying a white couch". Which is absolute nonsense. He was completely indifferent and I told him no where in the store did it say 'if you buys this couch then ask everyone who sits down to take off their pants coz our leather couches stain'. He was indifferent and really did not care. I was told me couch would be fetch and a week later my Couch is still here at home! <br> Dr Nosipho Mahlangu"""