Disappointed and disgruntled customer.

HelloPeter, I would like to express my disappointment on the service received from CoriCraft Cresta Mall, we placed an order last month and were promised that it would be delivered to our house by Nov 20th at the very latest, and I asked the lady(Neli) who was helping me if she was sure or if she's just pushing sale, she confirmed many times that she's dead sure that our order will be delivered as agreed. To our surprise, today we get a very cold email advising us the order will ONLY be finalized from the production line by Nov 25th, no apology to the inconvenience they have coat us whatsoever.