FM
Fikile M
1 reviews | Active since Jan 2024
19 Nov 2025, 21:20
Disappointed
Coricraft has unfortunately fallen far below my expectations. I previously purchased couches from the store, and the delivery took nearly three months to be completed. I later purchased a bed, which arrived with poor-quality material, weak structural support, and improper assembly. The bed also produced noise, indicating further defects.
I subsequently requested a refund, and even that process was unnecessarily prolonged, taking two full weeks to be finalised.
Overall, the service and product quality I have experienced from Coricraft have been deeply disappointing.
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Replies (1)
Coricraft Group's replyOfficial
21 Nov 2025, 22:31 Dear Fikile M,
Thank you for bringing your experience to our attention. We’re truly sorry that the process took longer than expected. We understand how important a smooth resolution is.
We’re glad the refund has now been finalised, and we appreciate your patience while we completed everything on our side. Your feedback is valuable to us, and we’ll use it to improve how we support our customers going forward.
If you choose to shop with us again, we’d love the opportunity to give you the seamless experience you deserve.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Thank you for bringing your experience to our attention. We’re truly sorry that the process took longer than expected. We understand how important a smooth resolution is.
We’re glad the refund has now been finalised, and we appreciate your patience while we completed everything on our side. Your feedback is valuable to us, and we’ll use it to improve how we support our customers going forward.
If you choose to shop with us again, we’d love the opportunity to give you the seamless experience you deserve.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply21 Nov 2025, 22:31
Official
Dear Fikile M,
Thank you for bringing your experience to our attention. We’re truly sorry that the process took longer than expected. We understand how important a smooth resolution is.
We’re glad the refund has now been finalised, and we appreciate your patience while we completed everything on our side. Your feedback is valuable to us, and we’ll use it to improve how we support our customers going forward.
If you choose to shop with us again, we’d love the opportunity to give you the seamless experience you deserve.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Thank you for bringing your experience to our attention. We’re truly sorry that the process took longer than expected. We understand how important a smooth resolution is.
We’re glad the refund has now been finalised, and we appreciate your patience while we completed everything on our side. Your feedback is valuable to us, and we’ll use it to improve how we support our customers going forward.
If you choose to shop with us again, we’d love the opportunity to give you the seamless experience you deserve.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team