DELIVERY WITHIN 7-10(30) WORKING DAYS

<p>I ordered two Wilson Swivel Office Chairs from the Coricraft online shop as they had a promotion that you get R500 off on your first online order.</p> <p> </p> <p>I placed my order on 3 April 2017 and the checkout box clearly stated that the delivery will happen within 7-10 working days. On 4 April 2017 a lady from the call centre contacted me and said that she has received my order. I then enquired as to when they expect delivery to happen and she said that she will give me a call back once she has confirmation (at this point I still thought they have good service). </p> <p> </p> <p> A week passed since the call and I decided to perhaps follow-up myself as she might have forgotten to call me, especially as I expected delivery to happen in that week. I phoned the call centre and was informed that she is curently busy but will give me a callback on the same day. Nothing happened and I decided to call again the next day (11 April), this time I was connected to the person dealing with the online shop and I was informed that I will only receive my order end May as that is when the order will be shipped. I immediatly cancelled the order as I agreed to a 7-10 day delivery perion and I need the chairs for my practice. She informed me that she will send the details through to the cancellation department and that they will give me a call.</p> <p> </p> <p>Two days passed and on 13 April, I again had to contact their offices as no one had called me as of yet and I wanted to enquire about the refund of my money, no one assisted me and I requested to talk to a manager. I was informed that the relevant manager was out of office but they will arrange for him to contact me. As of today I haven't heard anything from Coricraft and this despite numerous promises from them to contact me.</p> <p> </p> <p>I will advise everyone to never use the online shop, you are far better off using the shops or even better another furniture company.</p>