UJ
Unathi J
1 reviews | Active since Sept 2024
24 Feb 2025, 09:27
Delivery takes 3 months
I’ve been waiting for a headboard for three months now. It’s just an awful experience
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Replies (1)
Coricraft Group's replyOfficial
26 Feb 2025, 16:26Dear Unathi,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay in receiving your headboard. When your order was placed, our lead times were 10 weeks as our order book had already closed for the holidays, which unfortunately impacted the timeline. We completely understand your frustration, and this is not the experience we want for our customers.
The good news is that your headboard is scheduled for delivery this coming Friday! We truly appreciate your patience, and we hope you love it once it arrives. Thank you for your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay in receiving your headboard. When your order was placed, our lead times were 10 weeks as our order book had already closed for the holidays, which unfortunately impacted the timeline. We completely understand your frustration, and this is not the experience we want for our customers.
The good news is that your headboard is scheduled for delivery this coming Friday! We truly appreciate your patience, and we hope you love it once it arrives. Thank you for your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply26 Feb 2025, 16:26
Official
Dear Unathi,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay in receiving your headboard. When your order was placed, our lead times were 10 weeks as our order book had already closed for the holidays, which unfortunately impacted the timeline. We completely understand your frustration, and this is not the experience we want for our customers.
The good news is that your headboard is scheduled for delivery this coming Friday! We truly appreciate your patience, and we hope you love it once it arrives. Thank you for your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay in receiving your headboard. When your order was placed, our lead times were 10 weeks as our order book had already closed for the holidays, which unfortunately impacted the timeline. We completely understand your frustration, and this is not the experience we want for our customers.
The good news is that your headboard is scheduled for delivery this coming Friday! We truly appreciate your patience, and we hope you love it once it arrives. Thank you for your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team