MA
Melissa A

1 reviews | Active since Mar 2009

17 Jun 2015, 07:35

Delivery of damaged chairs twice!

Good day, <br> I purchased a roxy table and dining room chairs on te 31 May at Coricraft Brokyn Mall. The goods were delivered on Saturday 6 June. Upon inspection I discovered the chairs, all 4 of them had scratches and Knicks so I returned the items went to the store showed them pictures of the state of what was delivered and they laid a complaint for me. The next week replacement goods were delivered to me on 13 June, these were also damaged and scratched. I went back to the store emailed them the second round of pictures and have been wasting a response from Coricraft sine then. Nobody from head office has called me even in the first instance to apologize for the delivery of inferior quality goods. I have no indication of when the next delivery will take place, and if someone will actually check the chairs being sent out for flaws before it gets delivered. If I wanted to buy damaged gods I would have purchased items from their clearance warehouse knowing I was paying less but accepting flawed items. Could Coricraft management please assist in resolving this matter for me. <br> I am so disappointed and now impatient. <br> Melissa Augustine

0
Replies (1)
Coricraft Group
Coricraft Group's reply18 Jun 2015, 09:44
Official
Hello maugus,

I am so sorry that the table got damaged in transit for a second time . We will contact you to arrange an exchange as quickly as possible.

Kind regards,

Olga de Pinho
Quality Manager
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