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Brian C
1 reviews | Active since Nov 2018
05 Jul 2019, 16:17
Delivery keeping postponed - Coricraft
We bought the couch from Coricraft Northgate branch. After some weeks, we got an call and sms confirming the delivery to be 29/06/2019. On the date of delivery around 11am, we received a call saying they can't delivery because of defects on the couch. Then they postpone the delivery to be the following week. On Wednesday (03/07/2019) the call centre called confirming delivery to be 06/07/2019 and today we received sms reminder in the morning. During the day, we got a call saying they are going to postpone the delivery because the quality controller notice some defects on the couch. The delivery was for call reference ***.
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Replies (3)
Coricraft Group's replyOfficial
19 Jul 2019, 09:38Dear Brian C,
We apologise for the inconvenience we have caused you . We do a few quality checks to ensure that the quality is good. We will be in contact to rebook your delivery.
Kind regards,
Olga de Pinho
Customer Experience manager
***
We apologise for the inconvenience we have caused you . We do a few quality checks to ensure that the quality is good. We will be in contact to rebook your delivery.
Kind regards,
Olga de Pinho
Customer Experience manager
***
Coricraft Group's reply19 Jul 2019, 09:38
Official
Dear Brian C,
We apologise for the inconvenience we have caused you . We do a few quality checks to ensure that the quality is good. We will be in contact to rebook your delivery.
Kind regards,
Olga de Pinho
Customer Experience manager
***
We apologise for the inconvenience we have caused you . We do a few quality checks to ensure that the quality is good. We will be in contact to rebook your delivery.
Kind regards,
Olga de Pinho
Customer Experience manager
***
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Brian C's updateReviewer Update
19 Jul 2019, 16:14Dear Olga, have a question for your. Why do Coricraft confirm delivery before finalising quality checks and cancel delivery on the day of delivery for three times?
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Brian C's update19 Jul 2019, 16:14
Reviewer Update
Dear Olga, have a question for your. Why do Coricraft confirm delivery before finalising quality checks and cancel delivery on the day of delivery for three times?
Coricraft Group's replyOfficial
22 Jul 2019, 13:01Hi Brian,
We do a few quality checks, the final one is just before delivery to ensure that nothing was damaged in storage . We are looking at this process going forward as we have disappointed a few customers on the day of delivery . We apologise for causing you frustration.
Kind regrds,
Coricraft Group's reply22 Jul 2019, 13:01
Official
Hi Brian,
We do a few quality checks, the final one is just before delivery to ensure that nothing was damaged in storage . We are looking at this process going forward as we have disappointed a few customers on the day of delivery . We apologise for causing you frustration.
Kind regrds,