PL
Phindile L

1 reviews | Active since Dec 2019

19 Dec 2019, 20:30

Delivery enquiries

I'm very disappointed with the service I received at Coricraft.I bought 2 couches on the 16th of November at Clearwater branch, one was suppose to be delivered in Durban and one in JHB. The reason why I bought two because I was told that the warehouse based in Durban it won't be a problem to collect it in Durban. To my surprise both couches were delivered in Johannesburg on the 8th of December. One was delivered after 10h00 sunday morning, second one was delivered after 20.30 same day.

Who delivered couches at that time of the day? I told them to take it back, I receive a call on Tuesday to send email with my address. I did that same time, I was told truck to Durban leaves every Wednesday.

What makes me angry i have been calling Coricraft even before the first delivery to make sure they deliver the right couch, I called twice on and I was told Nozipho will give me a call...Saturday I call again she was off,the person I talk to assured me that they will fix it and she confirmed the Durban address, On Tuesday the 9th when Nozipho called she told me there is no address. I did send an email to Onkabetse,there was no confirmation until I sent second email confirming if the first one was received, he confirm yes was received Durban will contact me soon, I'm no longer interested with the couche and I want my money back.

0
Replies (1)
Coricraft Group
Coricraft Group's reply27 Jan 2020, 15:46
Official
Dear Phindile L,

We apologise for the mess up with your delivery , We will contact you to resolve.

Kind regards,

Coricraft Team