Delivery/collection shambles!

<p>In April I bought two 3 seater couches which were done and delivered in May as per schedule. Then to my suprise the couches were wobbly as the legs were uneven on both the couches. I went back to the showroom where I had done the purchase and I was requested to send an email with pictures, I did this on the 29th of May. Since then I have not had any joy as the delivery/collection team was pitching up at unconfirmed times and I was receiving numerous SMS on my phone advising me of colletion times.</p> <p>Eventually yesterday 3 July 2017 after calling the customer service consultant Penny out of frustration the delivery/collection team came to my house, mind you without calling prior as agreed with Fiona who does the bookings. As a customer I don't need to know that Coricraft uses a contractor for their delivery service it's really no concern of mine but, now that I know I will advise people in my circle not to use you guys as there's no accountability.</p> <p> </p> <p>I had to leave my place of work early as they could not accommodate me. The agreement was that since it was both couches then a replacement lounge was going to be delivered as the two 3seaters were being taken back. Well just when I thought nothing could go wrong boy was I wrong the collection invoice had 1couch to be collected, needless to say only one couch was taken and the other left up to me to arrange for another collection time and date. And the replacement could not be left as there was no room for the whole thing if the one 3seater was not being taken.</p> <p> </p> <p>I curse the day I walked into their showroom they have nice stuff but the after sales service is ****. I definitely have had it.</p> <p> </p>