Delivered damaged goods followed by Poor Service

<p>I purchased 2 Headboards from the Coricraft Sandton outlet in November 2016 (Order E56030). They were delivered to my premises on a weekday toward the beginning of December. I unwrapped the headboards that weekend, only to find that one of them was damaged i.e. One of the buttons had popped out from the back of the headboard. I called and wrote to Coricraft, and a case was logged. I was told that the headboard would need to come back to the factory for repairs, but because it was December, the factory would be closing soon, so I would get a call in the New Year to make the necessary arrangements.</p> <p>However, its now 19 January, and I have not received a call yet. Upon following up, I found out that my contact number was incorrect on the Order. This was something I actually made Coricraft aware of when I purchased the headboard in-store. I updated my contact details at that point in time, so I find this to be a poor excuse. They also had my email address as well, but I was not getting any updates via email either. Anyway, what makes me more upset is that I confirmed my contact number with Coricraft many times (I have written proof of this) but they still ended claiming that they were unable to reach me. I even spoke to the sales lady personally 2 days ago and once again confirmed that I need to be contacted on my new number, but still, nobody has called !</p> <p>This is extremely poor service and I feel that Coricraft has let me down twice now, by first sending me a damaed product, and then not being able to fulfil their promise to come out and repair the headboard a.s.a.p.</p> <p>I will wait for Coricraft to get back to me after writing this complaint, but I will not hold my breath.</p> <p> </p>