CR
Caviner R
1 reviews | Active since Dec 2020
29 Sept 2025, 12:54
Deformed carpet
I bought a carpet at the Menlyn Coricraft branch. The carpet turned strange with the hair coming loose and bubbles forming. I consulted the online facility, called in, and returned the carpet to the store. This was almost one week ago; there has still been no feedback. Now, the branch claims to not have information regarding my order despite me having receipts and a credit note.
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Coricraft Group's replyOfficial
30 Sept 2025, 11:11Dear Cavin,
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you to advise that you may visit the Menlyn showroom to exchange the carpet, and we have also been in touch with the store to ensure you will be assisted. We truly apologise for the inconvenience caused and appreciate your patience while we resolved this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you to advise that you may visit the Menlyn showroom to exchange the carpet, and we have also been in touch with the store to ensure you will be assisted. We truly apologise for the inconvenience caused and appreciate your patience while we resolved this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply30 Sept 2025, 11:11
Official
Dear Cavin,
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you to advise that you may visit the Menlyn showroom to exchange the carpet, and we have also been in touch with the store to ensure you will be assisted. We truly apologise for the inconvenience caused and appreciate your patience while we resolved this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you to advise that you may visit the Menlyn showroom to exchange the carpet, and we have also been in touch with the store to ensure you will be assisted. We truly apologise for the inconvenience caused and appreciate your patience while we resolved this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team