Defective Rugs and No Refund from Coricraft – Extremely Poor Service

I purchased three rugs from Coricraft and was extremely disappointed when all three started unraveling shortly after purchase. The threads on every rug came loose, indicating poor quality.

I reported the issue, and while one rug was exchanged, the remaining two defective rugs have still not been collected – it’s been over three weeks! Despite repeated follow-ups, I have not received my refund, and there has been no further communication or update from Coricraft.

This level of service is unacceptable. I expected better from a brand like Coricraft. I’m now stuck with two faulty rugs, out of pocket, and still waiting for action.

I urge Coricraft to:

Collect the two defective rugs immediately, and

Process my refund without any further delay.

If this is not resolved within 5 working days, I will escalate the matter to the Consumer Goods and Services Ombud.

Extremely disappointed and frustrated.