Defective Carpet and Unresolved Refund – Coricraft Menlyn

I bought a carpet from Coricraft Menlyn that became severely deformed within 3 months. When I reported it, the store promised to reorder a new one but never followed up. I then requested a refund, which they said would be paid to my credit card — but over a week later, no refund was processed. My bank confirmed that Coricraft never released the funds. After several calls, the store manager only promised to “follow up next week,” showing no urgency or accountability. This is a clear violation of the Consumer Protection Act and extremely poor customer service. I demand my refund to be processed immediately.