Deceiving advertising
<p>I purchased a bedroom combo set in 2015. Since then i had to change my mattress when i was pregnant and then again two months ago. I paid for a snooze mattress which is suppose to be a pillow top mattress. The mattress that i was given is as hard as stone. I complained about it from the second week on December 2016. The lady that i was dealing with via emails advised that i have to pay more money. This is unacceptable as the reason i bought the entire bedroom set was purely because i needed a new bed. If i had known that the quality was so poor i would have never taken the set. A leading name, yet so disappointing</p>
The snooze is a pillow top mattress , we encourage our customers to try out the mattresses on our showroom floor before buying . Most beds will soften to some extent and the mattress should be a bit firm on arrival . We are sorry that you are unhappy with your purchase .
Kind regards,
Olga de PInho
The snooze is a pillow top mattress , we encourage our customers to try out the mattresses on our showroom floor before buying . Most beds will soften to some extent and the mattress should be a bit firm on arrival . We are sorry that you are unhappy with your purchase .
Kind regards,
Olga de PInho
