Deadlines not respected, customers not informed

I was given a 2 seat couch with one 2 seat pillow and one 3 seat pillow. After phoning in I spoke to Claudette at head office who assured me that the pillow will be replaced within 2 weeks. After I didn't hear anything after two weeks I then sent an email requesting feedback as well as refunding for a previous issue that has since been resolved. <br> <br> She phoned me last week (26 May 2015) and told me that the pillow will be ready by Friday and whether they can arrange delivery at my house on Saturday. I arranged that the pillow be delivered at Centurion Mall as I had very bad experiences with Coricraft's delivery service. <br> <br> I went to the coricraft shop at Centurion Mall on Sat 30 May and no one knew about the pillow. I was told by the shop staff that I will be contacted within the hour. An hour later I was then told that the pillow will only be delivered by Tuesday 2 June and that they promise that it will be ready at the store and I will receive a phone call.<br> <br> I have still not had any feedback and this is the third time that Coricraft does not honour their word or respect their customers time. I have been sitting with a defective product since 9 May.