damn ******

<p>on 6June I purchased on corner couch at coricraft at mall of Africa after a discussion with a sales lady named zandi.we had spoken at length about measurements of my apartment and where the couch would fit. I then told her that I would be back later to purchase and for more details. upon my return she had knocked off work but the purchase was made under her name. on the 26th of June I was called and told my couch was ready and I needed to pay final instalment and in totality my purchase was R14, 790 which included delivery and couch protector. the delivery took place about 5days later and the couch was too big for my apartment. I sent the couch back the same day and called to let them know. she told me that I could get a refund or exchange the couch but would forfeit 10% of total amount which was not explained to me upon purchase as this was my first time buying furniture. I told her they could go ahead I just want my refund so I can find another couch.</p> <p>I signed a refund form on the 3rd of July. I have called the store multiple times since then to find out what's the delay with no straight answer other than its being processed and being reminded that they need to take their 10% and am the one constantly calling the store with no assistance.</p>