Damaged recliner three years later still no reacti

i bought a leather recliner for R8000 from Coricraft. When the chair arrived it was totally lopsided and skew. After numerous complaints they sent someone to look and he said the problem is not fixable. Numerous telephone calls and emails, but Im just being ignored. There is a ten year warranty but they dont honour this. They are a terrible company with terrible furniture and no customer service to speak of. DONT BUY ANY OF YOUR FURNITURE THERE!! It is a disgusting situation