Damaged Recliner not replaced / fixed

We bought a 3 Division Recliner at Coricraft Kolonnade on the 4th of July 2015. It was delivered on the 11th of July 2015. The couch had defects (manufacturing) which we reported to the Shop (our sales person Erica Lombard). She advised us to send an email with pictures of the couch. We sent the email and no response or action was taken. We escalated the mater to Head Office (Liwa) on 26 Aug 2015, eventually they sent an employee called Botha to assess the couch on Sept 21, 2015. Botha made promises but once again no action was taken to attend the matter i.e. replace the couch or worse case fix it. The complaint was escalated to Penny, Eugene, Olga, and Claudette and still the problem remains. In short we sitting with a defect product and yet we paid a lot of money for it six to seven months later.